2024 holiday season update: the Christmas shipping cutoff date for domestic orders is Dec 18! My regular order processing time (does not include shipping time) is 2-3 weeks so please place any holiday orders with this timeframe in mind.
This store ships to the USA, Puerto Rico, Guam, and Canada. For orders to countries outside of those listed previously, please visit my Etsy store here.
For any orders to Canada, please be aware that you, as the buyer, are responsible for any customs and import taxes that may apply for international orders. Delays or additional fees due to customs are out of my control.
For all orders, please double-check your address before placing an order! To ensure that you receive your packages in a timely manner, please use your full name (do not use social media handles) with the shipping address. I have had multiple packages returned to me due to issues with addressee names. I am not responsible for orders that do not arrive due to incorrect shipping addresses or addressee name issues.
If you notice that your address is incorrect after you have placed your order, please message/email me ASAP with order details and the correct address and I will update it for you!
I do not allow order cancellations or returns, unless I am somehow unable to fulfill your order. Please make sure that you have selected the correct items before placing your order! I'm happy to answer any questions about listing descriptions or items!
However, if there are problems with your order (ex. the items arrived damaged, estimated shipping time has passed but your order has not arrived, etc.) I'm happy to work with you to reach a resolution!! Please use the contact form to email me and let me know what the problem is.
For a faster resolution, include your order information (the name used in the shipping address, email, order number) in your message. If the item arrived damaged, please keep all of the shipping/packaging material and send me photos of the damaged packaging and product.
(Thank you for reading my shop policies! Use the code OHHHSEIJOH for 10% off orders $35+ ♡)
☆ If you have any questions that are not answered here or in my FAQ, or if you want clarification for something, please feel free to message me!! ☆